Testimonials and Customer Feedback

 OUTSTANDING SERVICE & WOULD STRONGLY RECOMMEND HYDROGARD

The people at Hydrogard legal services were so understanding of my situation. They were friendly and clearly explained my options. One I had produced the documentation they required I was amazed at how easily and quickly my problem was resolved and I got my money back. Would strongly recommended them to anyone who finds themselves in the same situation as myself.

Date of experience: 20 October 2022

THANK YOU TO CHRIS BROWN & THE TEAM AT HYDROGARD

I contacted Hydrogard and spoke to Chris back in August 2022. I am a victim/survivor of a cowboy builder. I had been getting support from citizens advice but it was dragging on. Chris has given me not only legal advice but the courage and strength to keep going. He has been with me every step of the way, giving me advice when ive needed it. I now have trading standards and the police involved. An independent surveyors report has been produced which will incriminate the builder for the damage he has done to our property. Had our paths not crossed I don't think I would be here today writing this review. I cannot recommend Chris enough for his professionalism, knowledge, communication and just being there. I still have a fight ahead of me but knowing everything has been done legally step by step has given me the confidence to keep going. Thankyou so so much. xx

I HAD ISSUES WITH CARPET RIGHT BUT HYDROGARD GOT MY ISSUES SORTED

I had several issues with Carpet right and was getting nowhere with them.
A good friend of mine suggested that I contact Chris Brown at Hydrogard Legal Services and everything was put right to my satisfaction very quickly.
If anyone has home improvement problems, Chris Brown is the person to contact.
Thank you so much.

Date of experience: 14 October 2022.

 I CANNOT FAULT THE VALUABLE LEGAL ADVICE FROM HYDROGARD

I Cannot fault the valuable legal advice I received with regards to a second hand car purchase. Chris was very good at advising me each step of the way of my rights as a consumer- even when I was being advised wrongly by the shoddy car company. Due to his advice and services I was able to resolve my issue and feel more confident in moving forward should I have any other issues. Thanks Chris.

Date of experience: 01 November 2022

SOLAR PANEL PROBLEM RESOLVED BY HYDROGARD

I Had issues with incorrect installation of solar panels and had a leaflet drop through the door from Hydrogard. Didn’t really expect much to come from it but thought it would be worth giving them a call. They were professional and knowledgeable and within 2 months we had the finance balance written off (6k) and a £3k compensation cheque. Hydroguard we’re brilliant especially Chris who handled the case. We now have an issue that’s come to light with the initial installation, and although Hydroguard had been paid for the initial win, when I called for advice Chris was more than happy to help and has written a letter arguing out the case in points of law, this in my view are not the actions of a company that is only after the financial gains but rather a company that values long term relationships. I cannot praise them enough

Date of experience: 11 November 2022

Very pleased with Chris and his team who sorted out an issue with Anglian Windows and now after 15 months of Anglian not communicating with me at all about my order I am now free to go elsewhere.
Thanks for your help and listening to me rant!

A year ago I installed a new heat pump, and it proved to be a terrible mistake, as it subsequently emerged that the entire system had been based on a fraudulent heat loss survey, which seriously underestimated the heating requirements for my house.

Remonstrations with the installer came to nought, so I referred the matter to one of the main accreditation organisations to try and resolve the matter. After months of faffing about on their part, very little was accomplished.

Hydrogard Legal Services took up my case and agreed the evidence I had was sufficient for my case to be pursued via the Consumer Credit Act 1974, which is currently ongoing.

Hydrogard have worked tirelessly on my behalf and I have at last got the properly functioning system that I should have had at the outset.

Nothing has been too much trouble for them and they found a reputable installer who could fix my problems and he has done a first-class job and in the process fixed some oversights of the original installer into the bargain.

From my experience the accreditation bodies that oversee these installers leave a great deal to be desired, and Hydrogard Legal Services have more than made up for these inadequacies.

I would recommend everyone to join the Hydrogard Consumer Protection Service and thank you Hydrogard.

I would highly recommend Hydrogard Legal Services following the help I have received from Chris and his team with a dispute with Zenith/Altrincham Homes and Clearwin.

Chis couldn't have been more helpful, he offered up his time and advice all at no cost to my 81 year old grandma receive her money back following a scam in 2013/2017.

I would urge anyone who has had dealings with the mentioned companies to get in contact with Hydrogard Legal Services to seek advice and help in getting back what is rightly belongs to you.

Thank you to the whole team at Hydrogard!!!

The Hydrogard Legal Services team sorted out some issues I had been having with a total gutter, fascia and soffit installation that had been problematic from the very start. 

They managed to get the company to take action to repair the issues where I was unable to get them to respond to any of my emails or phone call. Highly recommend them! 

I would commend Hydrogard Legal Services for their help in resolving an issue with work previously done by Zenith Staybrite Ltd. 

I had a conservatory build by Zenith in 2013 and noticed in 2019 that the conservatory was moving away from the property - even though I had a 10 year warranty much to my dismay I found out that Zenith had gone into liquidation in 2017. 

After exhausting other routes through insurance companies and many surveys that were all rejected because the conclusion for the problem was due to bad workmanship ( insufficient foundations) and therefore I could not make a claim . I found Hydrogard legal services who have taken this up on my behalf and due to there persistence, have resulting in being successful in making a very satisfactory claim. I would highly recommend anyone who needs help with similar problems . 

I would like to express my gratitude to the company Hydrogard Legal Services. 

In September 2018 I bought a full heating system package : a new combi-boiler plus ten years annual service check paid in advance to the company “ImpraGas”. My family and I are big fans and admirers of the entrepreneurial spirit and industrious person Lord Alan Sugar and that`s why with big interest we were following the TV programme “ The Apprentice “. When it came time to choose a new boiler for our household it was a clear choice, which company to choose. Of course the company “Impra Gas with the young chap Joseph who won the “Apprentice-2015” gaining Lord Alan Sugar as a business partner in the process. In fact we would never have heard about Impra Gas if it wasn`t for Lord Sugar. 

So the boiler was installed and everything was good until the time for the second annual service . Impra Gas mysteriously disappeared . I was shocked. I paid in advance money for ten years annual service and no one could explain to me why I should be ripped off. Is it possible the partner of Lord Sugar who learnt a lot from the great man and owes him a debt of gratitude and the company with such a great ambitions to set its sights on the international stage just to leave his clients in the lurch ??? What had this young entrepreneur learned? I was so devastated, maybe more than mental health problems of Meghan Merkle.  Fortunately I came across “Hydrogard Legal Service “. They were my saving grace because not only did they save my dignity and stopped my humiliation by the greatest Apprentice winner but also they helped me to return the money paid in advance for the annual service check . After their help and fighting for my rights I felt like a valued human being . Thank you so much to all staff from Hydrogard Legal Service . God bless you and please continue your professional and worthy job . I would highly recommend the Hydrogard service . 

 After a long and difficult claim, Hydrogard Legal Services got us a full refund, we were kept informed every step of the procedure, everyone we spoke to were helpful and courteous. My husband and I would recommend you give them a call if you are having any problems with any mis-sold home improvements.

A while ago, I had paid a very substantial sum for roof treatment which later proved faulty. Hydrogard offered to apply for a refund. Initially, I was not sure I wanted to be involved but they were very professional and yet friendly. They soon obtained a full refund and thoroughly deserved their fee. Highly recommended. 

Hydrogard great company. Fast efficient and informative, they go through all your options and make sure you understand every thing, their representative was polite, very knowledgeable and friendly. I would strongly recommend them, and above all the whole claim process was so easy.  Thank you Hydrogard 

Dear Mr Brown,

I would like to thank you most sincerely for all your help and hard work in bringing about this settlement, which will result in significant financial benefits to myself and my husband at a time in our lives when every penny matters.

Yours sincerely 

Mrs Dale

Dear Chris & Team,

Thank you for all of your hard word and dedication in securing me a very good outcome with my refund from Barclays Partner Finance. It was far more than i had hoped for and I cannot thank you enough for pursuing the complaint on my behalf. 

Keep up the good work.

best regards

Susan

Dear Mr Lewis, & Chris Brown & all the staff who have worked for me!

Thank you very much for all the hard work you have put in for me over the last three years.

Firstly thank you for getting in touch with me when both Companies had gone bust and for getting me the most excellent result, which was getting me money that I certainly never expected and I would not have begun to know how to tackle any kind of claim!

I wish you and your team continued success and long may you continue to provide hope and positive results for pensioners like myself, thank you.

Mrs C Allen

Dear Chris, 

On behalf of Rosie and myself we wanted to say a huge thank you to you and your team for the fantastic work you carried out on our behalf.

After my sister heard your advert on the radio and passed your details on to me, I have to say I am so pleased we used your services. It was refreshing to know you did all of  the work no win no fee and no upfront cost and the result is better than we could ever have imagined.

Our windows were fitted by Safe Glaze UK who have ceased trading and the windows were appalling, you won us a full refund on the payments we had made, which was over £1,000 and you got our finance cancelled and without affecting our credit file. We can now get the windows sorted out properly. 

We will pass your details on to other people who find themselves in the same situation as us and will recommend you to everyone. 

Thanks again

Ian & Rosie

Dear Mr Brown, 

I wanted to say thank you for all of the work you and your team did in getting me a refund of  £5,370 .00 on my mis-sold solar panels. When I found out that My Planet had ceased trading I was very frustrated. Hydrogard Legal Services have restored my faith in humanity. 

Thank you all so much.

Thank you to Stephen Lee and Hydrogard Legal Services for all of the hard work you have completed in getting me my refund.

The solar panel sales person told me my panels would pay for themselves and they never have but thanks to Hydrogard I have got a big chunk of my money back and I am so pleased with the result. 

God bless you all

Mrs Lane

Dear Mr Brown, 

both myself and Mrs Brown wanted to say a big thank you for all of your help in getting us a full refund of the roof coating and the new roof. 

To say we were sceptical in the beginning would be an understatement but you assured us we were in the right and you did the work on a no win no fee basis and I am pleased to pay your charges of 30%. 

The refund of over £5,500 was very welcome and come at an important time for us. We have told our family and friends about your service and we are over the moon with the result. 

We are going to use some of the refund to go on holiday, so thank you to everyone at Hydrogard Legal Services, great service and so pleased with the result.

Best wishes

Mr & Mrs Browns 

Dear Chris,

Just wanted to let you know that I am so pleased with the result you got for me on my mis-sold solar panels. The Company have as you know decided to cancel the finance agreement and refund the money I have paid.

You and your company have done exactly what you said, you didn't charge me any upfront payment to start the process and you took all o f the risk. I got my refund paid directly to me and I am so pleased to be able to pay your fee, which is worth every penny.

Great result and really appreciate everything you have done. I will recommend you to everyone I can.

Regards

Chris Carter

Mr P Barker - Berkshire:

Thermal Coatings Contract 2011 - Mis-selling Claim

Dear Sir,

While, at first, I was doubtful about responding to your company's flyer inviting a mis-selling claim, I now write to compliment you on the highly efficient and effective way in which you have handled and supported my application. Astoundingly, in less than three weeks you obtained the Credit Card Services' offer of full reimbursement of the total very substantial sum - plus interest.

In particular, I would like to commend your Mr Chris Brown for his thoroughly professional yet reassuringly client-friendly person-to-person interaction. With his aid, the claim process has, for me, been both swift and entirely painless. It has also been financially risk-free and I have no hesitation in paying your 30% fee.

Yours faithfully

P Barker

Well hello  👋 and thank you Hydrogard for your 100% help with my case sorting my forage harvester problem was a tough and long road for over 12 months but you kept up the top work and won the day for me and my agricultural contracting business so pleased this is over and the machine has been returned to the supplier and I have been fully refunded my money, this was a big case for you and you brought it home so a big thank you to Chris Brown and David Lewis and the rest of the team at Hydrogard Legal Services that helped.

I can honestly recommend this company to anybody to fight your case for you what ever it could be and if I ever need help again which I hope not, I will be calling Hydrogard, great company great staff great results time to celebrate  🎉
yours Adrian Cann

Dear Mr Brown,

We would both like to thank you for all of the hard work you and your team did in reaching a successful conclusion with our bank regarding our home improvement refund claim. Although the claim took over a year to settle, we thank you for keeping us up to date on the various proceedings, although we have to say, we were in doubt most of the time about whether the claim would be settled or if the Ombudsman would find in our favour.

It was a very welcome telephone call from you the other day informing us that the Ombudsman had agreed our claim ( full refund of the contract plus interest), and your visit the next day to get the necessary forms signed.

We must admit, we both thought it was a bit of a scam when Hydrogard contacted us last year, but having checked on line decided to meet with your representative. We are so glad we took the chance. We both wish you and your Company all the success in the world and again thank you for all of your help in this matter. 

Without the help from Hydrogard we would never have known about this facility and cannot thank you enough for all of your hard work and effort.

Yours sincerely

Mr Alan & Mrs Maureen Minchen

Dear Chris, and all your team at Hydrogard Legal Services,

We would like to thank you all for your hard work in retrieving our money back from the Contract we signed for the Thermal Roof Coating. 

Mind you we didn't think it would be true, we were very sceptical and thought it might be a scam, we had many sleepless nights thinking about it and wondering if you could take our money from the information we gave you, but it all came true when we knew we were getting the refund.

You told us it was a NO WIN - NO FEE NO UPFRONT PAYMENT service and it was, we are really so very pleased and have told lots of our neighbours about you and your service. Thank you all once again for a job well done. It is nice to have people like you on our side, a very happy Christmas to you all. 

Yours sincerely Mr & Mrs Nash.

I was approached by Hydrogard Legal Services and informed that a historical product that I had purchased (roof coating) had been mis-sold and that I was entitled to a full refund if I had paid by credit card and still had my proof of purchase (which I did). As I didn't have the time to pursue this myself (busy overseeing some property extension work) I agreed to let HLS claim on my behalf for a 30% share of the refund. Took ca. 6-8 weeks and claim was successful. Very happy with their conduct and professionalism. Would use them again in a similar situation. 

I was approached by Hydrogard and another law firm, both offering to obtain redress on my behalf for a mis-selling incident in which I was the victim. The other firm sent me several forms to complete and return together with certain valuable documents to establish my ID, whereas a representative of Hydrogard came to my house, completed the forms from the information I gave and inspected the ID documents, thus avoiding the need to entrust them to the postal system.

The representative was very professional in his approach and informed me I should hear the result of my claim within about 8 weeks. 6 or 7 weeks later I received a phone call from Hydrogard informing me that my claim had been met in full. The funds came through a week or so later from the defendant company.

The claim was conducted on a no win no fee no upfront cost basis, so I ended up paying Hydrogard 30% of my claim monies, but until Hydrogard contacted me I was unaware of the possibility of claiming. 

Although I therefore retrieved only 70% of my original outlay, it was more than I expected to reclaim and it gave me the satisfaction of knowing that nobody profited from the mis-selling.

I would like to say a big thank you to Chris Brown and the team at Hydrogard Legal Services for all of the hard work in getting me back a full refund on the thermal roof coating that was mis-sold to me. 

I am delighted with all of the work that Chris and his staff have done to bring about this very successful outcome and I will certainly recommend you and your team at Hydrogard to everyone who may need your service.  

Chris also helped me by cancelling a contract and throwing a dodgy sales person out of my house. At 91 years of age I suppose I am a little vulnerable and too trusting, but Hydrogard Legal Services have certainly helped me, thank you.

Dear Chris and everyone at Hydrogard Legal Services, thank you so much for getting a positive result and payment for a mis-sold contract from 2011. I was surprised that you did the work on a no win no fee no upfront cost basis and my neighbour was convinced it was a scam but you proved him wrong, thank you.

Receiving my refund allowed me the opportunity to afford to visit my son in New Zealand and I will always be grateful for your help and assistance, the trip was a wonderful opportunity for me to see my son, his lovely wife and my grandchildren.

I am pleased to have paid your fee and congratulate you on your efforts for me.

best regards

Mrs Russell 

Dear Chris and everyone at Hydrogard Legal Services, thank you for your persistence on our behalf, in getting the full value of the mis-sold roof coating installation by Thermal Coatings from our Credit Card Company. 

We were kept well informed all the way along the line, by letter or phone and finally with you getting the ombudsman involved and the great result of the final settlement. 

I would recommend anyone to you and your professional service and not forgetting your helpful team too.

Dear Mr Brown, 

Please find enclosed a cheque for the legal service fees and home improvement refund claim. This amount being the 30% fee of the refunded amount as agreed in your No Win - No Fee agreement. 

Thank you to everyone at Hydrogard Legal Services for your help and advice in this matter, a very agreeable outcome to the claim.

Regards

Mr & Mrs Theobald

Dear Chris,

Thank you for all of the hard work that you and your team have carried out for us, we truly appreciate everything you have done for us and helping us get a refund from the solar panels and for the inverter, which was never needed.

You have become a good friend to us both and nothing is ever too much trouble for you. We both laughed the day you threw the sales person out of our home after he was trying to sell us something else that we didn't need, thank you.

I think it is amazing that you help pensioners like us and all without taking any money upfront. You will always be in our prayers.

Best wishes

Ted & Francis

We help consumers across the UK fight for their consumer rights and we do all of this on a strict NO WIN, NO FEE, NO UPFRONT COST basis. You do not pay us any money unless we win  you a refund. 

IF WE DO NOT WIN YOUR COMPLAINT OR CLAIM FOR YOU, THEN YOU DO NOT PAY US .

Our fees are 30% inclusive of VAT and you only pay us after you have been credited by the Company found liable for your loss. The refund always comes back to you the consumer and we invoice you for our fee. 

Call our consumer team on: 08000 74 84 94