FREEPHONE | 08000 74 84 94
ABOUT US
Chris Brown CEO
Chris Brown our CEO is one of the original founders of the Company and is a commercially astute leader who focuses on the day to day running of the Company. Chris is passionate about consumer protection and ensures fairness is given to both trades people and consumers.
Chris has over thirty years of man management experience and running successful businesses. Chris works to ensure there is a cohesive and smooth collaboration between all departments with the focus on the complete satisfaction and protection of the Customer.
Consumer Support Team
Katy Harris Legal Executive
Suzy Sayers Consumer Support
Chante Over Consumer Support
Chante Over Consumer Support
Suzy Sayers Consumer Support
Chante Over Consumer Support
Suzy Sayers Consumer Support
Suzy Sayers Consumer Support
Suzy Sayers Consumer Support
CONSUMER CONTRACTS REGULATIONS 2013
Notice of the Right to Cancel
The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 came into effect in June 2014 and are relevant to domestic/consumer contracts.
For 'off-premises' and 'distance' sales contracts the cancellation period starts when the Customer signs the Contract and ends 14-days after all of the goods relating to the contract are delivered to the Customer's home.
There can be occasions however, when both the Company and the Consumer want the work to start within the cancellation period. Under the regulations the Consumer can make an 'express request' confirming that they are happy for work to begin within the 'cancellation period'.
NB: if you make an 'express request' for the work to start, you can still cancel within the cancellation period as long as the work is not completely finished. However, if you do cancel after making the 'express request' you will be liable for any work performed up to the point of cancellation.
Consumers have a fourteen (14) day right of cancellation. If you change your mind regarding this Contract then you must notify us in writing of your Cancellation, we will accept written notification posted and delivered to our trading address, which is 1st Floor, 6 Vulcan Way, Sandhurst, Berkshire GU47 9DB.
It is advisable to post any cancellation notice using Royal Mail Guaranteed delivery, this is a signed for service and your letter can be tracked and shown when delivered. NB: the Company are not responsible for delays in Posting.
If a cancellation is received within the 14 day cancellation period any deposit that has been taken will be returned to you without any charge or Fee.
If a cancellation is received after the 14 day cancellation period has expired then you will lose your deposit and may be charged any reasonable cost associated with the Contract, this could include any handling charge that is incurred by the Company.
If the Contract is for our No Win No Fee claims management service, then you may be charged for the work carried out up until the point of cancellation.
If the Contract relates to the spray foam extraction from your property, if work has commenced and been completed we will be entitled to charge you for the costs incurred up to that point, which could include the full cost of the Contract, this does not limit or take away our rights to enforce the Contract through the courts should the need arise.
By signing this document you agree that you have been provided with the Cancellation notice in line with the Consumer Contracts Regulations 2013
Nature of Work: Internal Spray Foam Removal & Disposal
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