FREEPHONE | 08000 74 84 94
Chris Brown our CEO is one of the original founders of the Company and is a commercially astute leader who focuses on the day to day running of the Company. Chris is passionate about consumer protection and ensures fairness is given to both trades people and consumers.
Chris has over thirty years of man management experience and running successful businesses. Chris works to ensure there is a cohesive and smooth collaboration between all departments with the focus on the complete satisfaction and protection of the Customer.
Derek Rossiter our Chairman is one of the original founders of the Company and like Chris, Derek has a real passion for Consumer Protection. Derek understands sales Contracts better than most and the most significant way for a Consumer to protect themselves is to ensure they have a fair and legal Contract in place to protect them, no matter what products or services they purchase. Derek has been running successful businesses in the UK and Europe for many years. Derek's most notable success was the introduction of the Electric bike to the island of Lanzarote.
Peter Grant our accounts manager is one of the original founders of the Company. Peter is a fully qualified accountant with over 40 years practice experience and now runs the accounts department within Hydrogard Legal Services.. Peter maintains the day-to-day financial records of the Company alongside overseeing the Companies Enterprise Investment Scheme, the membership for the Consumer Protection Service and the Business Protection Service. Peter is a longstanding member of the accountancy profession and is a respected member of the local community.
David Lewis is the individual within Hydrogard Legal Services who is responsible for the legal advice and the direction of the Claims Management side of the business. David has the full responsibility and task of ensuring Hydrogard Legal Services conform to and work inside of the Law regarding claims management. David imparts his legal knowledge to the staff and has assisted with the training regarding Consumer Law. David can draw on a professional network of some of Britain’s top lawyers, solicitors and barristers and as such can provided the very best information to Hydrogard. David Lewis BA Hons Solicitor, with the SRA No. 104022 is the Legal Services Director of the business and has been a serving solicitor since 1972.
Paul Pittman heads up our technical service team and as the manager of the team it is Paul's responsibility to ensure we provide the best service we can to our new customers and our existing customers . Paul started off as one of Hydrogard's customers and was so impressed with the service that he joined the Company and he hasn't looked back since.
Paul is an experienced customer service manager and has a great deal of empathy and understanding of most situations customers might find themselves in. If Paul makes contact with you it is because he believes that we at Hydrogard will be able to help you with your situation.
Bev Henry works very closely with Chris Brown our CEO and David Lewis our Director of Legal Services. Bev has been with the Company for over five years and has gained valuable knowledge around claims management procedures and has a good understanding of consumer law. Bev is the senior claims manager and runs the department liaising between the team, the customers, and the companies who we have the complaints against. Bev is also the designated person who liaises with the Financial Ombudsman Service and is a very accomplished administrator.
Bev has a long professional history of customer services.
Our consumer specialists are always looking out for you, your rights and checking the contracts that you have signed. As an individual we have a protection service for you. Hydrogard Legal Services are striving to ensure that all Consumer to Business Contracts are fair to all parties and are working hard to protect Consumers from Rogue Traders and Scammers.
Remember paying a minimum of £100 on a credit card gives you protection under Section 75 of the Consumer Credit Act 1974. You are also protected under Section 75 if you pay using a Regulated Credit Agreement, this is a Credit Agreement sold to you in your home by the sales company who sell their product.
NB: A PERSONAL LOAN IS NOT A REGULATED CREDIT AGREEMENT AND YOU ARE NOT PROTECTED UNDER SECTION 75.
All of our work is undertaken on a NO WIN - NO FEE basis, meaning we only get paid once you are successfully refunded.
We choose to work this way to protect you the consumer. If you have all of the correct and necessary paperwork, we will do the work on your behalf. We do not take on any spurious complaints and we will explain the whole process to you.
Our fees are 30% including VAT of the refund or finance saving made to you between £1.00 and up to £24,999.00 with a maximum invoice value of £5,000.00.
THERE ARE NO HIDDEN CHARGES EVER
IF YOU START A COMPLAINT, THEN LET IT RUN TO A CONCLUSION.
IF YOU ARE SUCCESSFUL, YOU RECEIVE THE REFUNDED AMOUNT.
WE WILL SEND YOU AN INVOICE FOR OUR 30% FEE
IF YOU LOSE - YOU DO NOT PAY US ANYTHING
If cancelling our services outside of the 14 day consumer cancellation period, charges may apply. Charges are based upon the rates that we charge, which are £240 per hour and letters and telephone calls are charged out on a time recorded basis at 1/10th of the hourly rate.
Please note the average time to set-up and prepare a complaint is equivalent to 4 hours.
NO, YOU SHOULD BE AWARE THAT YOU CAN UNDERTAKE ANY COMPLAINT YOURSELF AND SAVE OUR FEES.
YOU CAN MAKE A COMPLAINT TO THE FINANCIAL OMBUDSMAN SERVICE OR THE FINANCIAL ORGANISATION DIRECTLY FREE OF CHARGE.
If you win your complaint, then you will be refunded the money directly to your bank or credit card by the Creditor.
After being refunded we invoice you for our 30% fee, which you only pay once the refund is cleared in your account.
If you lose your complaint and you are not awarded any refund or finance saving, then you do not pay us any money at all.
We only get paid by you the customer if we are successful.
If you have any questions please call us on:
08000 74 84 94
Our customers are our business and looking after you and your needs is our number one priority.
Please feel free to call us on:
08000 74 84 94
Where We Will Do Our Best To Assist You Further.
6 Vulcan Way, Sandhurst, Bracknell Forest, England GU47 9DB, United Kingdom
Monday - Friday: 9 am - 5:30 pm
Saturday: By appointment
Sunday: Closed
Inline with the rules and regulations of the FCA, as a business registered with them, we have to let you know that all of our calls are recorded.
We need to tell you that under the FCA rules and regulations, you need to be made aware that you can carry out any claim yourself and save any charges we may make. You can make a complaint to the business directly or to the Financial Ombudsman Service.
We are not a firm of lawyers or solicitors, we are a claims management company, we have our own in-house solicitor, we are regulated and governed by the Finance Conduct Authority (FCA) with the registration number 829910.
PLEASE NOTE THAT THERE IS A FEE CAP IN PLACE TO PROTECT YOU.
The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 came into effect in June 2014 and are relevant to domestic/consumer contracts.
For 'off-premises' and 'distance' sales contracts the cancellation period starts when the Customer signs the Contract and ends 14-days after all of the goods relating to the contract are delivered to the Customer's home.
There can be occasions however, when both the Company and the Consumer want the work to start within the cancellation period. Under the regulations the Consumer can make an 'express request' confirming that they are happy for work to begin within the 'cancellation period'.
NB: if you make an 'express request' for the work to start, you can still cancel within the cancellation period as long as the work is not completely finished. However, if you do cancel after making the 'express request' you will be liable for any work performed up to the point of cancellation.
Consumers have a fourteen (14) day right of cancellation. If you change your mind regarding this Contract then you must notify us in writing of your Cancellation, we will accept written notification posted and delivered to our trading address, which is 1st Floor, 6 Vulcan Way, Sandhurst, Berkshire GU47 9DB.
It is advisable to post any cancellation notice using Royal Mail Guaranteed delivery, this is a signed for service and your letter can be tracked and shown when delivered. NB: the Company are not responsible for delays in Posting.
If a cancellation is received within the 14 day cancellation period any deposit that has been taken will be returned to you without any charge or Fee.
If a cancellation is received after the 14 day cancellation period has expired then you will lose your deposit and may be charged any reasonable cost associated with the Contract, this could include any handling charge that is incurred by the Company.
If the Contract is for our No Win No Fee claims management service, then you may be charged for the work carried out up until the point of cancellation.
If the Contract relates to the spray foam extraction from your property, if work has commenced and been completed we will be entitled to charge you for the costs incurred up to that point, which could include the full cost of the Contract, this does not limit or take away our rights to enforce the Contract through the courts should the need arise.
By signing this document you agree that you have been provided with the Cancellation notice in line with the Consumer Contracts Regulations 2013
Nature of Work: Internal Spray Foam Removal & Disposal
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