FREEPHONE | 08000 74 84 94

About Us

Chris Brown CEO Hydrogard Legal Services - the Home Improvement refund specialists

Our Team

CEO - Chris Brown -  A commercially astute leader who focuses on the day to day running of the Company. Chris has over thirty years of man management experience and running successful businesses. Chris works to ensure there is a cohesive and smooth collaboration between all departments with the focus on the complete satisfaction of the Customer.


Chairman - Derek Rossiter - Derek has been running successful businesses in the UK and Europe for many years. Derek's most notable success was the introduction of the Electric bike to the island of Lanzarote.

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Financial & Legal

Our Finance Director Peter Grant is registered with HMRC and is supervised and regulated by HMRC for anti-money laundering laws and regulations. 

Peter is responsible for the day to day financials of the Company and is also responsible for the HLS Post Coded Agency business.


Our Legal Services Director is David Lewis, David has been professionally practising since 1972 and has an extensive knowledge of the Law. David advises us internally about our Contracts, our IP protection and our agency agreements.

Hydrogard PLC software developers, coding & SEO specialists

Consumer Specialist Team

Our consumer specialists are always looking out for you, your rights and checking the contracts that you have signed. The team have recently discovered that finance documents signed in the Consumers home are more than likely to have been incorrectly sold to you or have inadvertently breached your consumer rights, the same has happened with mortgages that have been sold outside of the FCA rules and regulations.

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Accreditation's

FCA - FCA FINANCE CONDUCT AUTHORITY

Hydrogard Legal Services are registered with the FCA registration number: 829910 to carry out regulated claims management activities. 


ICO - DATA PROTECTION

Hydrogard Legal Services are registered with the ICO registration number: ZA224625 and conform to GDPR data protection regulations. 


LEGAL DISCLAIMER

Hydrogard Legal Services are not a firm of solicitors or lawyers, we do not give legal advice on any matter, not civil or criminal. We are a business that helps to protect the consumer from unscrupulous and unethical practices. 

We have helped many people claim a refund on misrepresented products, goods and services. You do need to have all of the relevant paperwork available for us to investigate your complaint.

FEES & CHARGES

NO WIN NO FEE

 All of our work is undertaken on a NO WIN - NO FEE - NO UPFRONT COST basis, meaning we only get paid once you are successfully refunded. 

We choose to work this way to protect you the consumer. If you have all of the correct and necessary paperwork, we will do the work on your behalf. We do not take on any spurious complaints and we will explain the whole process to you.

OUR FEES ARE

 Our fees are 30% including VAT of the refund or finance saving made to you.

THERE ARE NO HIDDEN CHARGES EVER

IF YOU START A COMPLAINT, THEN LET IT RUN TO A CONCLUSION.

IF YOU ARE SUCCESSFUL, YOU RECEIVE THE REFUNDED AMOUNT.

WE WILL SEND YOU AN INVOICE FOR OUR   30% FEE 

IF YOU LOSE - YOU DO NOT PAY US ANYTHING

IS THERE A CANCELLATION FEE ?

If cancelling our services outside of the 14 day consumer cancellation period, charges may apply. Charges are based upon the rates that we charge, which are £240 per hour and letters and telephone calls are charged out on a time recorded basis at 1/10th of the hourly rate. 

Please note the average time to set-up and prepare a complaint is equivalent to 4 hours.

Do I have to use you?

NO, YOU SHOULD BE AWARE THAT YOU CAN UNDERTAKE ANY COMPLAINT YOURSELF AND SAVE OUR FEES.

YOU CAN MAKE A COMPLAINT TO THE FINANCIAL OMBUDSMAN SERVICE OR THE FINANCIAL ORGANISATION DIRECTLY FREE OF CHARGE.

What if my Complaint is successful

If you win your complaint, then you will be refunded the money directly to your bank or credit card by the Creditor.

After being refunded we invoice you for our 30% fee, which you only pay once the refund is cleared in your account.

What if I lose?

If you lose your complaint and you are not awarded any refund or finance saving, then you do not pay us any money at all.

We only get paid by you the customer if we are successful.

If you have any questions please call us on:

08000 74 84 94