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The problem with Solar Panels are not the systems themselves, but the sales organisations and sales people who sold them.
The Concept of solar panels, generating electricity, helping the planet, cutting carbon emissions, going green is all well and good and in reality had the UK Government taken a proper hold on the idea before running away with delusions of grandeur and sowing wild thoughts of untold earning potential, then the UK Consumer market might not be in the state it is currently in.
Consumer Protection Regulations (CPR's) have been in force for a long time and with the Consumer Rights Act 2015, the Consumer is better protected than ever before, however, that doesn't stop the lies and deceitful claims made about solar panels.
Most consumers who have purchased solar panels in the UK have been told a variety of lies, misrepresentations about the performance of solar and the benefits therein. So what if you have been misled or told lies about how your system will perform, what can you do about it -
CALL HYDROGARD LEGAL SERVICES - 08000 74 84 94
The biggest misrepresentation told to consumers is "IT WILL PAY FOR ITSELF".
Unfortunately for many thousands of Consumers up and down the country, this was the single biggest reason people chose to purchase solar panels, the promise by the sales person that the system would "PAY FOR ITSELF" and why wouldn't you, it would be daft not too wouldn't it, except that you were misled or misrepresented by the sales person regarding the performance of the system.
The majority of Consumers who have purchased on finance were told the Feed-in-Tariff (FIT) would cover the cost of the finance agreement, the finance companies are so confident that you don't even need to pay a deposit, so don't pay anything today and have your system installed and starting earning money today!
THESE ARE JUST SOME OF THE STORIES WE HAVE HEARD, BUT LIKE THEM YOU DO NOT GET YOUR FIRST FIT PAYMENT UNTIL MANY MONTHS LATER, AT WHICH POINT YOU ARE CONTRACTED TO A THIRD PARTY FINANCE COMPANY.
Of course when we mention FREE ELECTRICITY to the finance Companies, they interpret this statement as being misunderstood or misinterpreted by the Consumer., but we have many victories over the finance companies, whereby we have proved the complaint and the "FREE ELECTRICITY" argument.
Many of the solar Companies sales people band this statement around willy nilly or use the term very glibly without any fairness or consideration to the customer or completely unaware of the blatant misrepresentation they are inflicting on the Consumer.
Another big misrepresentation and deliberate act of mis-selling is the placement of solar panels on the East, West and North faces of the property.
Solar panels and the generation tariff are based on the placement of panels in the optimum position, South Facing. Many home owners are sold panels with a view that they can generate a large income from solar panels, however, they are then somewhat disappointed to learn that the panels do not do what they were told and that the generation feed-in-tariff is not even comparable to the estimates which they used as their guide to make their decision to purchase.
Hydrogard Legal Services have won hundreds if not thousands of claims for Consumers up and down the UK. The complaints have been upheld based upon a number of factors but most include the statements made above.
The finance companies, banks and building societies have paid out on complaints and claims under the misrepresentation of products goods and services and the fact that most of the solar panel companies have knowingly and deliberately set out to oversell and under deliver on their promises.
Promises of very high, unachievable feed-in-tariff's and 20 year tax free benefits have been so vastly over exagerated, that an Average Consumer would be very easily duped into purchasing a solar panel system on that basis.
Working to protect Consumers from Doorstep Fraud and Unwanted Sales Practices