DISPUTE RESOLUTION SERVICES (DRS)

Dispute Resolution Services are used when there is a need to resolve a specific disputes between two parties, this is generally a consumer and a supplier, business or tradesmen and when those parties are not able to amicably agree on the dispute. The DRS are used with the sole intention of resolving a dispute to avoid the need to go to court.

At Hydrogard we use both mediation and arbitration skills to help both the customer and the business or tradesmen to resolve a dispute by finding a fair resolution. This is normally achieved by agreeing to a compromise agreement, which satisfies both parties. 

Here at Hydrogard Green Energy and given our background in legal services, we understand that if a complaint is not dealt with and escalates then it can lead to long and costly court proceedings, which can be a drain on the companies morale, their finances as well as being a drain on internal resources, finding a member of staff who can handle the complaint for you. 

DRS is a much more cost effective way to handle customer complaints, it is considerably cheaper, it is not put in the public domain and it is confidential between the parties.  Using DRS takes the emotion out of the situation as disputes are resolved impartially and based on facts. It also helps prevent negative conversations on social media platforms and ultimately protects your brands reputation.

No, on the contrary, the idea behind using our DRS process is to save you both time and money and to protect both you and the customer from any long drawn out legal battle.

As part of our Business Protection scheme, you will have access to unlimited telephone conversations with our legal team, you will be able to speak to someone in depth and put your side of the dispute to us and we will listen to the customer as well and then make an informed and balanced recommendation to resolve the dispute, but this is all part of the Business Protection scheme.

If every avenue and option is investigated and the dispute resolution is still not being agreed by both parties, then we will revert to an arbitration process. 

You should consider arbitration services when two parties involved in a dispute  cannot agree a satisfactory resolution between themselves, then it would be a good idea to use arbitration.

When you use arbitration the parties give the power to decide the dispute to the arbitrator. Both evidence and argument are considered and a written arbitration agreement is issued. The process can be as formal or informal as the parties’ desire.  

You should consider using DRS as soon as you receive a complaint. Our professional legal service staff understand fully the need to resolve a complaint swiftly and efficiently. We’ll take away the headaches and save you valuable time and money, whether on internal staff costs, management resources, or training. 

Our professional legal services staff have the experience needed to mediate and take the time to ensure customers issues are resolved to both parties satisfaction, which helps to maintain and restore faith in your business and your brand.  

We know from experience that good complaint handling is critical in the home improvement sector. With the ever growing platforms across social media, that support customers’ abilities to comment on a company’s reputation, it is increasingly important for businesses to deal with and correct a complaint, quickly and effectively. 

A business to consumer dispute can occur when you use a third party to undertake work in your home. The work should be agreed in a formal contract and this should detail exactly what the consumer thinks they are buying and getting and on the contrary, it should list and detail all of the services the supplier or business is agreeing to. A formal contract should stop most of the disputes that arise, but that doesn't take into consideration any disputes for workmanship or failure to complete a contract. 

Here at Hydrogard Legal Services, we offer arbitration and mediation services to help businesses and families settle disputes without the need to attend the formality of a court hearing. We have senior figures who are experienced in this type of process and we are able to listen and offer advice and guidance as necessary, whilst always remaining impartial. 

TO FIND OUT MORE ABOUT OUR DISPUTE RESOLUTION SERVICES (DRS) PLEASE CALL US ON OUR LOCAL OFFICE: 01252 872265 OR OUR FREEPHONE: 08000 748494